Beaches Brewery

FAQ

Don’t know where to look or need an answer to a common question?
Try here, or contact us at customerservice@beachesbrewery.com.au

Community

I’m interested in whether you could support my community fundraiser – who do I contact?

As part of our community program, we’re keen to get behind your community/grassroots/not-for-profit event or initiative. Please contact info@beachesbrewery.com.au with information on your organisation, its location and your event, and our team will be in touch

Orders & Delivery

My product was damaged during shipping…

If your product was damaged during shipping please reach out to us at customerservice@beachesbrewery.com.au

Can you ship to PO Boxes?

Unfortunately, we don’t ship to PO Boxes. Please provide a residential or office address for your delivery.

Oops…I put the wrong delivery details down!

We get some of you are desperate to get our beer and sometimes mistakes happen, so get in touch with us at customerservice@beachesbrewery.com.au

I am having trouble making a purchase on your online store. Why am I receiving an error?

Ahh the joys of the internet!! Sometimes if you try again it will succeed the second time, or please try refreshing and/or trying in a different browser, sometimes Chrome will get it done where Explorer might not.

Your courier left me a card to arrange redelivery, what do I do?

Please pop onto our courier website and follow the instructions on this link to arrange a redelivery

Can I order cartons through your online store for my party or special event?

If you need a bulk order consider that your order may be split up and arrive on different days. Please allow ample time for your order to arrive (at least 7 days prior, plus shipping time). As with all courier services, sometimes we experience delays, so if you need the stock urgently please reach out to our friendly Customer Service team at info@beachesbrewery.com.au and ask us to provide you with a recommendation for a local bottle shop.

Can I use multiple discounts for the same purchase?

We will not be offering a combination of discounts to be used through our online store during the same purchase.

I ordered two cartons, but only 1 has arrived?

Multiple carton orders can sometimes be split. Please wait an additional day for your other carton/s to arrive and if they haven’t arrived by then, please email info@beachesbrewery.com.au and we will chase them up for you.

I ordered from your online store and I am yet to receive a confirmation email with tracking?

Orders are despatched within 1-2 business days for Sydney metro and 3-4 business days for the rest of Australia.  You will receive a confirmation with tracking information once the package has left our warehouse. If you have not received your tracking information within 48hrs of making a purchase, please feel free to email us at. info@beachesbrewery.com.au

BEER IN YOUR INBOX

    We’re not about writing newsletters we're about making beer.
    So if there is something good going on, don’t fret we’ll let you know.